Integral CloudCare

Managed Services

Proactive. Preventative. IT Care Services.

With Integral's CloudCare Managed Services you can have peace of mind that your most important business asset - information - is protected. From servers, to PCs, and especially notebooks, you can now easily and proactively manage your network computers, printers, and more, and help solve small issues and keep them from becoming BIG problems that shut down your office oeprations. Integral's CloudCare Services provides the most cost-effective, high-performing, secure services on the market today. 

CloudCare Managed Services

Integral CloudCare Managed Services is the way for you to get control of your IT problems and expenses and help your business run more smoothly. Every modern business uses information technology in their daily operations, but only larger companies tend to have their own dedicated IT staff to plan, maintain systems, solve problems, and help run the business.

Smaller companies use outsourced IT help as a way to control costs. However, the quality of services can vary widely depending on the experience of the IT provider. We have often seen companies use family members, a friend or friend of a friend, but this often causes problems due to their lack of experience or availability.

Integral is a professional IT organization that has been in business for 25 years. We have been recognized many times, receiving multiple awards such as the 2002 Small Business of the Year in Technology from the Naperville Chamber of Commerce, 2009 Education Center “Kid’s Best Friend”, 2009 Illinois State Board of Education “Award of Excellence”, 2003 Business Ledger Award for Business Excellence, and more.

Traditionally, many IT service companies work in a reactive break-fix model. When something breaks, they are called in to fix it. While this is probably one of the more cost effective methods since you only pay for the services you use, it does not take into account the full costs to your business when your staff cannot work, your customers cannot get information from you because you don’t have access to your data systems, etc.

As a result, many businesses are taking a more proactive approach and performing preventative maintenance instead of waiting for something to break and are moving to Managed Services.

Managed Services - Stop waiting for your technology to break

When something goes wrong with your IT, everything grinds to a halt. Some companies use IT providers for standard break/fix services. When something breaks, you call them in to fix it. That equation seems to make sense – because you only pay for services when you ask for them - even though it could easily result in hours of downtime. But is this really the best way to run your business? What happens when your staff can’t work? When your customer’s can’t reach you because your email or website is down? When you can’t help customers because you can’t get access to information? What if you could lessen the chances of this happening and maybe keep your IT from breaking in the first place?

While calling us in as needed to help you with your IT needs is a cost-efficient method of getting the services you need when you need it and paying for exactly what you use, it isn’t necessarily the best approach to run your business efficiently. This is because it basically requires you to wait until you notice a problem or until something breaks before dealing with an issue. This means that the problems often occur at inopportune times, like when you are trying to work.

Managed Services give you a proactive way for you to help manage your IT systems by providing routine maintenance, monitoring your systems for problems before they become a crisis, taking long term approaches to planning and solutions rather than band-aids that ultimately make problems worse, and allowing faster IT response to problems because in many cases monitoring helps detect potential problems earlier, and by giving us remote access to your systems so we can look at issues right away rather than having to travel and come out in person. Don’t take this the wrong way, we love seeing our customers in person – but a lot of the time fixes are simple and fast and can be accomplished remotely almost immediately, allowing you to get back to work right away instead of waiting for someone to make it through traffic to get to you.

Some Benefits of Managed Services

• Peace of mind –   your systems are monitored 24/7 by automatic systems
• Faster Service – we can fix many problems remotely, without travel
• Less downtime –   we identify and fix many issues before they cause problems
• Fewer disruptions –   we can provide most services remotely
• Predictable budgeting –   all-inclusive flat-rate IT services up to your annual cap

Integral’s CloudCare Managed Services Program builds upon our long customer relationship and takes the next logical step in making Integral your IT department. Managed Service Providers (MSP’s) and IT Service Providers manage some or all aspects of your technology operations.

A Managed Services agreement allows us to manage your IT operations. Instead of waiting until things break, our CloudCare Service allows us to proactively monitor your IT needs 24x7, and can automatically fix some problems while they are still small, before they become large enough to affect your business operations. It makes preventative maintenance a routine event, rather than on an ad hoc basis for when we remember or think about doing it.

What kind of things do we do under Managed Services? There are several levels. At the most basic level, we provide monitoring and remote access, and bill you for the actual time we spend working on your systems. At the top end, we provide all services for a flat monthly rate, such as setting up computers, laptops, copiers, WiFi access points, and to resolve problems such as viruses, printing, slow PC, and provide PC and server maintenance, all for the same monthly fee.

IT isn’t Magic

While Managed Services does help your business run more smoothly, it is important to understand that even with proactive management, monitoring, and support, that failures and problems do still occur and can still take substantial amounts of time to resolve.

It also doesn’t change the amount of services you need on an annual basis. You will still need us to help you with setting up new computers, dealing with viruses, and other tasks that you need every year. In fact, the amount of time required may actually increase since we will be performing some new tasks on a regular basis such as Windows Updates, antivirus updates, checking backups, and other routine preventative maintenance. Some of these tasks can be handled automatically by advanced Remote Monitoring and Management software tools, which are included with our services.

Managed Services – What does it Cover?

Our CloudCare service provides automated Remote Management and Monitoring services 24 hrs a day, 7 days a week. The RMM software watches every computer and server in your business for possible problems and automatically performs updates, and even sends alerts to a technician when there is a problem.

CloudCare Backup Services

• Easy – Fast software setup. Automated protection.
• Secure – Revolutionary technology, encrypted, fragmented, inoperable bits of your files are stored redundantly across our distributed global network. It is virtually impossible for anyone to compromise your data. Our software encrypts your files using military-grade, AES-256 encoding before your data leaves its source. Encrypted data fragments are additionally secured via dispersion to globally-distributed nodes in the network.
• Reliable - Best in class backend infrastructure, layered on redundant storage with additional software-based forward error correction (above and beyond redundant storage), end-to-end data integrity checks (software and hardware), and proactive, automated file-integrity scanning for absolutely zero data loss.
• Fastest - High, reliable throughput is achieved through parallel uploads and downloads of fragments from thousands of nodes in the network. Maximizes throughput with intelligent bandwidth management, which can be configured for business hours and off-hours.
• Affordable – Very competitive pricing.
• Complete - Fully featured remote and local backups. Unified configuration.

Starting at just $10 per month!