How to Request Help Using the Naverisk Remote Support Software

We have installed the Naverisk Remote Management and Monitoring software on each of your computers, which allows us to provide remote technical support, and automatically be notified of issues such as low disk space, low memory, etc on your computers. You can also request help from us through this software, instructions on how to do it are shown below.

On the bottom right of your screen, find the Naverisk Software, it is a white square with a + sign.

Click on the icon, and select Submit Support Request

Type in your email address and describe the problem you are having.

A support ticket will be automatically created in our system. We review support tickets at regular intervals during the week. When we see your request we will process it during normal business hours from 9-5 and attempt to fix your issue remotely.  All work is prioritized, so we may not be able to get to your request right away. Higher level problems are addressed first. For example, a server problem that affects an entire office, or someone unable to process payroll, or checks, etc.

If your company requires you to notify your management for work approval before contacting us by phone, please let them know and they will contact us.

If this is an emergency, you can call us directly at 630.428.0000