How To FAQs

How To - Frequently Asked Questions:

How to change your Email program to the new icmailbox.com mail server

How to setup a vacation message

Setup your dialup account

Find a Local Dialup Access Number

Setup a DNS Server on your Windows PC

Create a Website

Use FTP to update your web site

I'm being told I have a virus from someone I never sent a message to!

How to send an email from an Active Server Page

Get off of AOL's BLOCKED EMAIL list and how to use their Feedback LOOP

How to wire for 568B

How to change your Email program to the new icmailbox.com mail server

If you are using Outlook 2002 or newer:

From the main menu click on
Tools
Email accounts
Add a new email account
Type: POP3
Your Name : your full name
Email address: your full email address user@domain.com
Incoming Mail Server: icmailbox.com
Outgoing Mail Server: icmailbox.com

Username: your full email address user@domain.com
Password: whatever password you had

Click on More Settings
Click on Outgoing server Tab
Check the box that says "My outgoing server (SMTP) requires Authentication

If you are using Microsoft Outlook Express or early versions of Outlook

From the main menu select Tools, then Accounts, then Add mail account.

Type in your name.

Type in your full email address.

You are using a POP3 mail server, and the Incoming POP3 mail server name is "icmailbox.com" and the Outgoing SMTP mail server name is also "icmailbox.com".

Type in your email mailbox. This is typically your first initial, last name and domain name- such as jsmith@yourcompany.com

Type in your email password.

Click "Finish"

Once this is done, you must turn on SMTP authentication to allow the program to send mail. Go to "Tools", "Accounts", select your email account, go to Properties, and select "Servers". Under "Outgoing Mail Server", check the box that says "My server requires Authentication".

If you are using Outlook or Outlook with Exchange:

From the main menu select "Tools", "Services",

Double click the one that starts with "Internet EMail",

Click on the "Servers" tab

Check the box that says "My server requires Authentication".

If you are using Netscape Communicator

Go to the Netscape Messenger Program

Click on Edit, then Preferences, then under Mail and Newsgroups, select "Identity"

Under Name, enter your Name.

Under Email address, enter your email address "JoeBlow@yourcompany.com" (no quotes)

Next, click on Mail Servers

Under the "Outgoing Mail Servers" box, for "Outgoing Mail (SMTP) Server", enter "icmailbox.com" (no quotes)

For "Outgoing mail server user name", enter your email address "JoeBlow@yourcompany.com" (no quotes)

Under the "Incoming Mail Servers", if you only have one incoming mail server listed, click on that mail server and then the Edit Button

The server name should be "icmailbox.com" (no quotes)

The server type should be "POP3"

Your username should be "JoeBlow%yourcompany.com@icmailbox.com" (no quotes)

If you are using another mail program, set your POP3 and SMTP mail server to "icmailbox.com". Set your username to "username@yourcompany.com"

How to setup a vacation message

Be SURE that you are not on any mailing lists before you do this. If you are, when the mailing list sends you a message, your vacation message will reply, which will cause the mailing list to send a reply, setting up an infinite loop which will literally place tens of thousands of email messages in your inbox.

Open Internet Explorer
Go to www.icmailbox.com
Login in with your full email address: user@domain.com
Go to the pulldown menu and select "Change Vacation Message"
Enter your vacation message.
This message will be automatically emailed to anyone who sends you mail.
When you return from your vacation, go back into this same location, and remove the text of the vacation message to stop sending out the vacation message.

Setup your dialup account

If you are using Window 98:

Double click on My Computer and then select "Dial Up Networking".

Click Make New Connection

Type in a name for the connection, such as "Integral Dialup"

Select a device (your modem)

Enter the phone number closest to the location you are dialing from. For a list of dialup numbers, click on the Access Numbers at the left, or click here.

Click Finish

To dial up to the internet, you would now click on "Integral Dialup"

Enter the username that you were given by Integral. All usernames start with "5891"

Enter your password

If you would like for the system to keep your username and password information so that you don't have to enter it all the time, click the checkbox marked "Save Password". Note, if other people have access to your computer, clicking this box will enable them to use your dialup account without having to know the password.

Click on connect, and away you go!

Find a Local Dialup Access Number

To get a local access number, Click here.

Setup a DNS Server on your Windows PC

Typically, you should use your Internet Line providers DNS servers for your client PC settings. For example, if XO Communications provides a DSL line to you, you should use their DNS servers for setting up your PC's.

DNS Settings for RCN/Enteract Customers

207.229.143.1
207.229.143.2
65.127.124.14

DNS Settings for Qwest Customers

207.171.3.65
65.127.124.14

DNS Settings for XO DSL Customers

207.155.183.72
207.155.183.73
207.155.184.72
206.173.119.72
65.127.124.14

Public DNS Servers you can try if you are unsure of which setting to use

ORSC Public Access DNS Nameservers http://support.open-rsc.org/.servers/

You can freely use any of these servers instead of your ISP's nameservers if you want to be able to see ALL the domain names on the net, not just the ones in the US Government controlled nameservers. You will, of course be able to see all the "old" domain names like .com, but you'll also be able to see all the ORSC new top level domains, too.

199.166.28.10 (PS0.NS2.VRX.NET) - Atlanta, Ga
199.166.29.3 (nl.public.rootfix.net) - Nederlands
199.166.31.3 (NS1.QUASAR.NET) - Orlando, FL, USA
204.57.55.100 (NS1.JERKY.NET) - Boston, MA, USA
199.5.157.128 (ASLAN.OPEN-RSC.ORG) - Detroit, MI, USA

Create a Website

Creating a web site can be as easy as creating a word processing document. There are many different programs available today to help both new and experienced users to create a web site. We at Integral have used many different tools over the years, from Microsoft FrontPage, Adobe GoLive, Macromedia Dreamweaver, Macromedia Flash, and raw HTML coding. Any of these tools are sufficient to create a web site. If you are a beginning user, try out Microsoft FrontPage. It has many tools and easy to use wizards which make it a snap to create some nice starter web sites. More advanced users should definitely check out Macromedia's Flash. The advanced animation and scripting features are becoming a defacto standard on the web. Finally, Integral's web servers are set to use the default.htm or default.asp documents by default for serving up web pages. We can set your site up to use index.htm or index.html as well, just let us know. If you are having problems with your site not displaying your home page, it may be because your start page is not named default.htm.

Use FTP to update your web site

FTP is not enabled for your website by default. If you would like to use FTP to update your web site, please email us at skwok[at]integralcorp.com. Once your FTP account is setup, you can use a program like WS_FTP (available for download at www.ipswitch.com) to transfer your completed web site to our web servers. You will be issued a name and password when your FTP site is setup, just enter your web site domain name - www.yourcompany.com, and then your username and password, and you will be able to transfer your site to our web servers. You can use any FTP program, such as WS_FTP to upload your website to our web servers. Integral's FTP Server is located at: ftp.integralcorp.com (65.127.124.25). In most cases, your username will be your domain name (mycompany.com) and your password is something that we issue to you when you email us (as described earlier in this paragraph).

I'm being told I have a virus from someone I never sent a message to!

Most viruses today pretend to be from someone else. Hence, when a virus detection program catches it, it emails the wrong person back telling them they have a virus - making it much harder to track down the sender of the virus and to tell them that they have a virus. You probably don't have a virus, Integral's mail server scans all incoming and outgoing email before it ever gets to the person you are sending it to.

How to change your Email program to the new icmailbox.com mail server

The following sample code shows how to send an email from a form. This code should be in your .asp webpage that is processed when a user submits a form.

<%

CR=CHR(13)

Response.write "<BR><BR>Your request has been submitted and an email confirmation is being sent to you.<BR>"

msgtext="Request Type: " & request.form("cardtype") & CR
msgtext=msgtext & "Company: " & request.form("company") & CR
msgtext=msgtext & "Suite: " & request.form("suite") & CR
msgtext=msgtext & "Requester: " & request.form("requester") & CR
msgtext=msgtext & "Name: " & request.form("personname") & CR
msgtext=msgtext & "Email: " & request.form("email") & CR
msgtext=msgtext & "Car: " & request.form("car") & CR
msgtext=msgtext & "License Plate: " & request.form("licenseplate") & CR

'IIS 6.0 Win2K3
Set ml = CreateObject("CDO.Message")
ml.from="test@integralcorp.com" 'this is who is sending the email
ml.to="test@integralcorp.com" 'this is who the email should be sent to
ml.subject="1700 Park Street Card Request"
ml.textbody=msgtext
ml.Send
Set ml = nothing

%>

How to get off of AOL's Blocked List & Setup an AOL Feedback Loop

Feedback Loop Information
When an AOL member clicks "this is spam" for a piece of email sent from one of your IPs, this is considered a "complaint". If you are having difficulty with the number of complaints you are receiving a feedback loop would benefit you. Once you have requested a feedback loop you will be notified when a member clicks "this is spam". The email sent to you from SCOMP@aol.net will contain the complete email and header information. Due to our member privacy policy we cannot include the email address that it was originally sent to. You can sign up at the Feedback Loop Request Form. Below are some suggestions on how the feedback loop can help you.

Making the most of the feedback loop

Customize your email.
We suggest using custom email headers or a custom remove link in the email to help you determine what part of your member base may have subscribed in error.

What to do with the information

Mailing lists

We suggest removing members from your list who have marked the mail as spam. If they continue to receive the email and mark it as spam it will continue to generate complaints.

Network Security

Detecting and stopping sources of spam on your network is crucial. These sources can stem from viruses or problems with network security.

When you must have this information.
If you have submitted a request for the whitelist, using the feedback loop is a requirement for approval. This will assure us that you are aware of complaints against your email and that you are taking steps to correct them.

We hope that this site will be useful to you. Please feel free to e-mail us if you have any questions or comments about this page.

AOL Open Mail Access

E-mail Client Setup | More On Open Access | Keyword: Open Mail Access

AOL e-mail can be sent and received using other e-mail applications by setting up a connection to AOL's e-mail servers. Setting up access to the servers is relatively simple, and the settings are similar for most e-mail applications.

The incoming e-mail server is an IMAP server. You will need to ensure that your e-mail application supports the IMAP protocol and you will have to select IMAP at some point during the setup process.

The outgoing e-mail server is an SMTP server. The SMTP server requires authentication, and you will have to select this feature at some point during the setup process. Using an authenticated SMTP server means that in order to send e-mail you must log in the SMTP server with a user name and password. The user name and password are the same as your AOL screen name and password. In addition, you need to change the outgoing mail (SMTP) port number to 587.

Incoming e-mail server address: imap.aol.com.

Outgoing e-mail server address: smtp.aol.com.

We hope that this site will be useful to you. Please feel free to e-mail us if you have any questions or comments about this page.

Move out Outlook Email Name Cache

Do you miss the convenience of Outlook automatically completing people's names as you begin to type them on your new computer? Are you upgrading to a new computer and don't want to lose all the names stored in your Outlook AutoComplete feature? Wouldn't it be nice if Outlook installed on your new computer just "remembered" the names and filled them in for you?

Copy the names in AutoComplete to another computer

Important You must exit Outlook before starting the following procedure. The names will be included in AutoComplete when you restart Outlook.

1. On the computer with the saved AutoComplete names, go to drive:\Documents and Settings\user name\Application Data\Microsoft\Outlook.

Note Depending on your file settings, this folder might be hidden. To view the files in this folder, do one of the following:

ShowMicrosoft Windows XP
1. Click Start, and then click My Computer.
2. On the Tools menu, click Folder Options.
3. Click the View tab, and then, under Advanced settings, under Hidden files and folders, click Show hidden files and folders.

ShowMicrosoft Windows 2000
1. Double-click My Computer on your desktop.
2. On the Tools menu, click Folder Options.
3. Click the View tab, and then click Show hidden files and folders.
2. Right-click profile name.nk2, and then click Copy.

Tip You can copy the file to removable media, such as a floppy disk or a CD, and then copy the file to the correct location on the other computer. Or you can attach the file to an e-mail message and send the message to yourself. On the new computer, open the attachment in Outlook, and then save it to the correct location.

3. On the computer where you want to populate the AutoComplete feature, copy the file to drive:\Documents and Settings\user name\Application Data\Microsoft\Outlook.
4. If the Outlook user profile name is different on the computer where you are moving the .nk2 file, you must rename the file with the same Outlook user profile name after you copy it to the correct folder. For example, if you move Kim Akers.nk2 from the original computer with an Outlook user profile name of Kim Akers, and you copy the Kim Akers.nk2 file to the new computer, you must rename it with the Outlook profile name being used on the new computer.
5. When prompted about replacing the existing file, click Yes.
6. Open Outlook to view changes.

http://office.microsoft.com/en-au/assistance/ha011394511033.aspx