How To - Frequently Asked Questions:
Managed Services Support Request
How to setup Outlook 2003 with Icmailbox.com (graphical)
How to setup your Iphone with Icmailbox.com
How to change your Email program to the new icmailbox.com mail server
How to setup a vacation message
Administrators: Setup an Email Account
Email Admin
Dialups
Find a Local Dialup Access Number
Setup a DNS Server on your Windows PC
Use FTP to update your web site
I'm being told I have a virus from someone I never sent a message to!
How to send an email from an Active Server Page
Get off of AOL's BLOCKED EMAIL list and how to use their Feedback LOOP
How to change your Email program to the new icmailbox.com mail server
If you are using Outlook 2002 or newer:
From the main menu click on
Tools
Email accounts
Add a new email account
Type: POP3
Your Name : your full name
Email address: your full email address user@domain.com
Incoming Mail Server: icmailbox.com
Outgoing Mail Server: icmailbox.com
Username: your full email address user@domain.com
Password: whatever password you had
Click on More Settings
Click on Outgoing server Tab
Check the box that says "My outgoing server (SMTP) requires Authentication
If you are using Microsoft Outlook Express or early versions of Outlook
If you are using Outlook or Outlook with Exchange:
If you are using Netscape Communicator
If you are using another mail program, set your POP3 and SMTP mail server to "icmailbox.com". Set your username to "username@yourcompany.com"
AT&T Blocks other mail servers, you have to set your email
Step by step instructions are: For Outlook 2003
When you set up your email client, you may need to check the email settings to make sure they are set up to work with your AT&T Yahoo! service. We've compiled a chart of AT&T mail server (POP, SMTP) and news server (NNTP) information for your convenience.
Please Note: The POP and SMTP settings have recently changed for AT&T Members. For more information on this change and how it could your client email program, please review AT&T Email Settings Change for POP and SMTP (e.g., Outlook/Outlook Express).
Please check that you have picked both the correct Application and Operating System from the drop-down at the top of this page, to ensure that these instructions best match your computer set-up.
To locate and verify your email settings in Outlook 2003:
1. Click on the Tools menu in Outlook.
2. Click on E-mail Accounts.
3. Click on View or change existing e-mail accounts and click Next.
4. Select your AT&T email account and click the Change... button.
5. Verify these settings:
* The Incoming mail server (POP3) and Outgoing mail server (SMTP) fields contain
the correct mail server settings.
* The User Name field contains your full AT&T email address (e.g., YourName@sbcglobal.net).
* The Log on using Secure Password Authentication (SPA) box is NOT checked.
6. Click the More Settings button.
7. Click on the Outgoing Server tab.
8. Verify these settings:
* The box next to My outgoing server (SMTP) requires authentication is checked.
* The radio button next to Use same settings as my incoming mail server is selected.
9. Click the Advanced tab.
10. Verify these settings:
Note: When updating the secure sever settings, check SSL checkbox first, then
update the port number setting.
* The Incoming mail (POP3) should be port 995 and the box next to This server
requires a secure connection (SSL) is checked.
* The Outgoing mail (SMTP) should be port 465 and the box next to This server
requires a secure connection (SSL) is checked.
11. Click OK.
12. Click Next.
13. Click Finish.
See this AT&T website for other email programs: http://helpme.att.net/article.php?item=285&f_application=outlook2003&f_os=win&action=Refresh
Your outgoing mail server should be setup as follows:
Mail Server (POP, SMTP) Settings
| Your Email Address: | Incoming (POP) | Outgoing (SMTP) |
| MemberID@ameritech.net | pop.att.yahoo.com | smtp.att.yahoo.com |
| MemberID@att.net | pop.att.yahoo.com | smtp.att.yahoo.com |
| MemberID@flash.net | pop.att.yahoo.com | smtp.att.yahoo.com |
| MemberID@nvbell.net | pop.att.yahoo.com | smtp.att.yahoo.com |
| MemberID@pacbell.net | pop.att.yahoo.com | smtp.att.yahoo.com |
| MemberID@prodigy.net | pop.att.yahoo.com | smtp.att.yahoo.com |
| MemberID@sbcglobal.net | pop.att.yahoo.com | smtp.att.yahoo.com |
| MemberID@snet.net | pop.att.yahoo.com | smtp.att.yahoo.com |
| MemberID@swbell.net | pop.att.yahoo.com | smtp.att.yahoo.com |
| MemberID@wans.net | pop.att.yahoo.com | smtp.att.yahoo.com |
Incoming mail server: POP3
Outgoing
mail server: Outgoing server (SMTP) requires authentication
Incoming mail port #: 995, secure connection
(SSL) checked
Outgoing mail port #: 465, secure connection
(SSL) checked
Why
am I unable to send email via other university, company or mail hosting
provider mail servers (Port 25 block)
AT&T Internet Services (AT&TIS) is taking positive steps to help combat junk email and spam. In addition to network upgrades, free spam filtering and anti-virus software, AT&TIS is implementing outbound email SMTP port controls to ensure that its network is as reliable as possible for our Members.
As announced in the September 2004 Member newsletters, AT&TIS began filtering direct outgoing email connections using Port 25 (SMTP) to non-AT&TIS/Yahoo mail servers from Members using dynamic High Speed Internet and Dialup connections. Port 25 filters are widely used by many ISPs to combat junk email and spam from mis-configured and virus-infected computers.
AT&TIS Members using AT&TIS or Yahoo! mail servers for outgoing
email are not impacted by this filter. Incoming email connections are also
not affected.
Members using a private company, university or hosting provider mail server
will not be able to send outgoing email from dynamic High Speed Internet
and Dialup connections until one of the following actions are taken:
1. Contact your mail hosting provider for information about using Port
587 for sending authenticated outgoing email. Since December 1998, Port
587 has been the Internet standard (RFC2476) port for authenticated email
submission for mail clients and is supported by most major mail hosting
providers.
2. Contact your mail hosting provider for information about using other
alternative access methods to connect to their mail server, such as VPN,
Web mail or Outlook Web Access to send outgoing email.
3. AT&TIS Members may send outgoing mail messages through AT&TIS
mail servers, even if they use other email domains in their mail address,
by converting their Outgoing mail (SMTP) to use AT&T mail servers. Members
should not change their Incoming mail server (POP3/IMAP).
The SMTP Port 25 filter does not affect Members using Web mail to any mail provider, VPN connections to a private company or university mail server, dedicated (e.g. T1/T3 or Frame-Relay) or "static" IP addresses.
How to setup a vacation message
Be SURE that you are not on any mailing lists before you do this. If you are, when the mailing list sends you a message, your vacation message will reply, which will cause the mailing list to send a reply, setting up an infinite loop which will literally place tens of thousands of email messages in your inbox.
Open Internet Explorer
Go to www.icmailbox.com
Login in with your full email address: user@domain.com
Go to the pulldown menu and select "Change Vacation Message"
Enter your vacation message.
This message will be automatically emailed to anyone who sends you mail.
When you return from your vacation, go back into this same location, and remove the text of the vacation message to stop sending out the vacation message.People are not getting my vacation message.
The mail server will send each email address a vacation message once, storing the original email address that a message was sent from in the vacation recipients file. That file has to be cleared when you setup a new vacation message, otherwise the email addresses in the list will prevent a second vacation message from being sent to the same person. This is to prevent infinite loops of messages bouncing between two email addresses.
a) Some mail servers try to deliver mail for up to 4 days before giving up. The problem with this is “timely communication”. For business critical messages, it is important that you know that a message did not go through, often the same business day if possible.
b) Some mail servers are now grey-listing. They deny the first attempt to send mail (since spammers usually only try once), thus requiring your server to try to deliver the mail again, putting added load on the mail server. If you don’t try again within a specific time period (usually less than 20 minutes) it “forgets” about you, the timer resets, and you can never get your mail through. So we have to set our retries to relatively short periods.
c) Attempting to redeliver mail over and over again puts a heavy load on the sending mail server, so we don’t want to have a large number of retries before we give up either.
d) Some mail services used by users are really designed for personal use instead of business use and tend to have more problems than commercial accounts. These types of accounts include aol, hotmail, yahoo, and google.So it’s a delicate balance between trying to deliver the mail, giving up on dead mail servers that aren’t responding, covering those servers that are grey listed, and keeping the server load and bandwidth at a reasonable level. We try to optimize how things work but the way things are right now, fixing one usually causes problems in a different area.
If you are having trouble
Try changing your email timeouts to something longer than 1 minute. If you are receiving large files and it takes longer than 1 minute to receive them, outlook gives up and you never get the message.
In outlook, tools, email accounts, view/change accounts, click next, select an account, click on change, then “more settings”, advanced, and change the server timeouts from 1 minute to 5 minutes.
Administrators: Create an Email Account
Open up a web browser and go to www.icmailbox.com (internet explorer)
Login with your email address and password
Click on Web Admin in the upper right corner
Click on Manage users
Click the Add button on the bottom of the page
Under UserID, enter the person’s email address , without the @mydomain.com
Type in their full name
Enter their password twice
Click the Allow Password Change box
And then click the save button on the bottom of the screen
Tuning the antispam mail filter
You will need an account to log into the mail filter system. If you do not have one, please contact us and we will set one up for you.
Teaching the Mail Filter
You can tune the anti-spam mail filter by going to internet explorer and going to mf.icmailbox.com, selecting “MailScanner” and logging in with your email address user@domain.com and your password.
This will show you what was blocked (in light and dark pink) and what was let through. You can click on Reports, then Message Operations, and you can tag the round buttons messages as good (Ham) or bad (Spam) and then click the “Learn” button. And it will get better and better.
Releasing a blocked message
Select Quarantine, and the date of the messages you want to look at. Click on the [ ] bracket to see an individual message. Near the bottom of the message is a checkbox to release the message, delete it, and you can teach the system (Learn as ham (good) or spam (bad). Select what you want to do, and when you are done click the submit button.
Full documentation for using the anti-spam system can be found here
If you are using Window 98:
- Double click on My Computer and then select "Dial Up Networking".
- Click Make New Connection
- Type in a name for the connection, such as "Integral Dialup"
- Select a device (your modem)
- Enter the phone number closest to the location you are dialing from. For a list of dialup numbers, click on the Access Numbers at the left, or click here.
- Click Finish
- To dial up to the internet, you would now click on "Integral Dialup"
- Enter the username that you were given by Integral. All usernames start with "5891"
- Enter your password
- If you would like for the system to keep your username and password information so that you don't have to enter it all the time, click the checkbox marked "Save Password". Note, if other people have access to your computer, clicking this box will enable them to use your dialup account without having to know the password.
- Click on connect, and away you go!
Find a Local Dialup Access Number
To get a local access number, Click here.
Setup a DNS Server on your Windows PC
Typically, you should use your Internet Line providers DNS servers for your client PC settings. For example, if XO Communications provides a DSL line to you, you should use their DNS servers for setting up your PC's.
DNS Settings for RCN/Enteract Customers
207.229.143.1
207.229.143.2
65.127.124.14
DNS Settings for Qwest Customers
207.171.3.65
65.127.124.14
DNS Settings for XO DSL Customers
207.155.183.72
207.155.183.73
207.155.184.72
206.173.119.72
65.127.124.14
Public DNS Servers you can try if you are unsure of which setting to use
ORSC Public Access DNS Nameservers http://support.open-rsc.org/.servers/
You can freely use any of these servers instead of your ISP's nameservers if you want to be able to see ALL the domain names on the net, not just the ones in the US Government controlled nameservers. You will, of course be able to see all the "old" domain names like .com, but you'll also be able to see all the ORSC new top level domains, too.
199.166.28.10 (PS0.NS2.VRX.NET) - Atlanta, Ga
199.166.29.3 (nl.public.rootfix.net) - Nederlands
199.166.31.3 (NS1.QUASAR.NET) - Orlando, FL, USA
204.57.55.100 (NS1.JERKY.NET) - Boston, MA, USA
199.5.157.128 (ASLAN.OPEN-RSC.ORG) - Detroit, MI, USA
Creating a web site can be as easy as creating a word processing document. There are many different programs available today to help both new and experienced users to create a web site. We at Integral have used many different tools over the years, from Microsoft FrontPage, Adobe GoLive, Macromedia Dreamweaver, Macromedia Flash, and raw HTML coding. Any of these tools are sufficient to create a web site. If you are a beginning user, try out Microsoft FrontPage. It has many tools and easy to use wizards which make it a snap to create some nice starter web sites. More advanced users should definitely check out Macromedia's Flash. The advanced animation and scripting features are becoming a defacto standard on the web. Finally, Integral's web servers are set to use the default.htm or default.asp documents by default for serving up web pages. We can set your site up to use index.htm or index.html as well, just let us know. If you are having problems with your site not displaying your home page, it may be because your start page is not named default.htm.
Use FTP to update your web site
FTP is not enabled for your website by default. If you would like to use FTP to update your web site, please email us at skwok[at]integralcorp.com. Once your FTP account is setup, you can use a program like WS_FTP (available for download at www.ipswitch.com) to transfer your completed web site to our web servers. You will be issued a name and password when your FTP site is setup, just enter your web site domain name - www.yourcompany.com, and then your username and password, and you will be able to transfer your site to our web servers. You can use any FTP program, such as WS_FTP to upload your website to our web servers. Integral's FTP Server is located at: ftp.integralcorp.com (65.127.124.25). In most cases, your username will be your domain name (mycompany.com) and your password is something that we issue to you when you email us (as described earlier in this paragraph).
I'm being told I have a virus from someone I never sent a message to!
Most viruses today pretend to be from someone else. Hence, when a virus detection program catches it, it emails the wrong person back telling them they have a virus - making it much harder to track down the sender of the virus and to tell them that they have a virus. You probably don't have a virus, Integral's mail server scans all incoming and outgoing email before it ever gets to the person you are sending it to.
How to change your Email program to the new icmailbox.com mail server
The following sample code shows how to send an email from a form. This code should be in your .asp webpage that is processed when a user submits a form.
<%
CR=CHR(13)
Response.write "<BR><BR>Your request has been submitted and an email confirmation is being sent to you.<BR>"
msgtext="Request Type: " & request.form("cardtype") & CR
msgtext=msgtext & "Company: " & request.form("company") & CR
msgtext=msgtext & "Suite: " & request.form("suite") & CR
msgtext=msgtext & "Requester: " & request.form("requester") & CR
msgtext=msgtext & "Name: " & request.form("personname") & CR
msgtext=msgtext & "Email: " & request.form("email") & CR
msgtext=msgtext & "Car: " & request.form("car") & CR
msgtext=msgtext & "License Plate: " & request.form("licenseplate") & CR
'IIS 6.0 Win2K3
Set ml = CreateObject("CDO.Message")
ml.from="test@integralcorp.com" 'this is who is sending the email
ml.to="test@integralcorp.com" 'this is who the email should be sent to
ml.subject="1700 Park Street Card Request"
ml.textbody=msgtext
ml.Send
Set ml = nothing%>
How to get off of AOL's Blocked List & Setup an AOL Feedback Loop
Feedback Loop Information
When an AOL member clicks "this is spam" for a piece of email sent from one of your IPs, this is considered a "complaint". If you are having difficulty with the number of complaints you are receiving a feedback loop would benefit you. Once you have requested a feedback loop you will be notified when a member clicks "this is spam". The email sent to you from SCOMP@aol.net will contain the complete email and header information. Due to our member privacy policy we cannot include the email address that it was originally sent to. You can sign up at the Feedback Loop Request Form. Below are some suggestions on how the feedback loop can help you.Making the most of the feedback loop
Customize your email.
We suggest using custom email headers or a custom remove link in the email to help you determine what part of your member base may have subscribed in error.What to do with the information
Mailing lists
We suggest removing members from your list who have marked the mail as spam. If they continue to receive the email and mark it as spam it will continue to generate complaints.
Network Security
Detecting and stopping sources of spam on your network is crucial. These sources can stem from viruses or problems with network security.
When you must have this information.
If you have submitted a request for the whitelist, using the feedback loop is a requirement for approval. This will assure us that you are aware of complaints against your email and that you are taking steps to correct them.We hope that this site will be useful to you. Please feel free to e-mail us if you have any questions or comments about this page.
AOL Open Mail Access
E-mail Client Setup | More On Open Access | Keyword: Open Mail Access
AOL e-mail can be sent and received using other e-mail applications by setting up a connection to AOL's e-mail servers. Setting up access to the servers is relatively simple, and the settings are similar for most e-mail applications.
The incoming e-mail server is an IMAP server. You will need to ensure that your e-mail application supports the IMAP protocol and you will have to select IMAP at some point during the setup process.
The outgoing e-mail server is an SMTP server. The SMTP server requires authentication, and you will have to select this feature at some point during the setup process. Using an authenticated SMTP server means that in order to send e-mail you must log in the SMTP server with a user name and password. The user name and password are the same as your AOL screen name and password. In addition, you need to change the outgoing mail (SMTP) port number to 587.
Incoming e-mail server address: imap.aol.com.
Outgoing e-mail server address: smtp.aol.com.
We hope that this site will be useful to you. Please feel free to e-mail us if you have any questions or comments about this page.
Move out Outlook Email Name Cache
Do you miss the convenience of Outlook automatically completing people's names as you begin to type them on your new computer? Are you upgrading to a new computer and don't want to lose all the names stored in your Outlook AutoComplete feature? Wouldn't it be nice if Outlook installed on your new computer just "remembered" the names and filled them in for you?
Copy the names in AutoComplete to another computer
Important You must exit Outlook before starting the following procedure. The names will be included in AutoComplete when you restart Outlook.
1. On the computer with the saved AutoComplete names, go to drive:\Documents and Settings\user name\Application Data\Microsoft\Outlook.
Note Depending on your file settings, this folder might be hidden. To view the files in this folder, do one of the following:
ShowMicrosoft Windows XP
1. Click Start, and then click My Computer.
2. On the Tools menu, click Folder Options.
3. Click the View tab, and then, under Advanced settings, under Hidden files and folders, click Show hidden files and folders.ShowMicrosoft Windows 2000
1. Double-click My Computer on your desktop.
2. On the Tools menu, click Folder Options.
3. Click the View tab, and then click Show hidden files and folders.
2. Right-click profile name.nk2, and then click Copy.Tip You can copy the file to removable media, such as a floppy disk or a CD, and then copy the file to the correct location on the other computer. Or you can attach the file to an e-mail message and send the message to yourself. On the new computer, open the attachment in Outlook, and then save it to the correct location.
3. On the computer where you want to populate the AutoComplete feature, copy the file to drive:\Documents and Settings\user name\Application Data\Microsoft\Outlook.
4. If the Outlook user profile name is different on the computer where you are moving the .nk2 file, you must rename the file with the same Outlook user profile name after you copy it to the correct folder. For example, if you move Kim Akers.nk2 from the original computer with an Outlook user profile name of Kim Akers, and you copy the Kim Akers.nk2 file to the new computer, you must rename it with the Outlook profile name being used on the new computer.
5. When prompted about replacing the existing file, click Yes.
6. Open Outlook to view changes.
http://office.microsoft.com/en-au/assistance/ha011394511033.aspx
How to subscribe or unsubscribe from a mail list
How to SUBSCRIBE:
To subscribe to the list, send mail to imailsrv@your_domain.com
In the body of the message enter:subscribe your_list 'Your_Name'
How to UNSUBSCRIBE:
To be removed from the list, send mail to imailsrv@your_domain.com
In the body of the message enter:unsubscribe your_list
The list will send a confirmation message to the return address from which you sent the subscribe (or the unsubscribe) message.
How to test a remote mail server
C:\Documents and Settings\bmouse>nslookup
Default Server: helium.integralcorp.com
Address: 65.127.124.14> set type=all
> sharprint.com
Server: helium.integralcorp.com
Address: 65.127.124.14Non-authoritative answer:
sharprint.com nameserver = ns1.setupsite.com
sharprint.com internet address = 209.133.245.2
sharprint.com
primary name server = ns1.setupsite.com
responsible mail addr = (root)
serial = 9
refresh = 3600 (1 hour)
retry = 600 (10 mins)
expire = 86400 (1 day)
default TTL = 3600 (1 hour)
sharprint.com MX preference = 1, mail exchanger = mail.sharprint.com (this is their mail server location)sharprint.com nameserver = ns1.setupsite.com
ns1.setupsite.com internet address = 209.133.228.10
mail.sharprint.com internet address = 209.133.228.3
>C:\Documents and Settings\bmouse>telnet mail.sharprint.com 25
A mail server should respond with something like this virtually instantly:
220 spruce-mail.e-postoffice.net (IMail 8.15 32875-39) NT-ESMTP Server X1
If it takes more than a second there’s something either wrong with their server or they are grey listing on their server.
Ehlo icmailbox.com
This should respond back with some gunk basically saying hello to your mail server.
mail to:test@test.com
rcpt to:person@person.com
data
subject:
Quit
Xerox Phaser 8500/8550 Solving Print-Quality Problems
Random Light Stripes
Problem
Light stripes appear randomly on the test page when one or more color bars is missing.
Solution
To prevent random light stripes from appearing on the page:
1. On the control panel, select Troubleshooting, and then press the OK button.
2. Select Print Quality Problems, and then press the OK button.
3. Select Eliminate Light Stripes, and then press the OK button.
a. Select Basic, and then press the OK button. Repeat this procedure up to two times to
eliminate light stripes.
b. If the problem continues, select Advanced, and then press the OK button. Follow the
instructions to select the missing jet’s color and number. See the Light Stripes Test
page to determine the color and jet number of the missing jet.
4. If light stripes continue to appear:
a. Turn off the printer for at least four hours.
b. Turn on the printer and, if necessary, repeat the Basic procedure once.
Light Stripes Test
Solving Print-Quality Problems
Phaser® 8500/8550 Color Printer
Predominate Light Stripes
Problem
Light stripes appear prominently on the test page when all four color bars are missing.
Solution
To prevent predominate light strips from appearing on the page:
1. Open the exit cover:
a. Remove debris from the paper-exit area.
b. Raise the lower paper guide and wipe the plastic paper release blade with a lint-free
cloth.
2. Close the exit cover.
3. Open the door on the right side of the printer:
a. Remove the maintenance kit.
b. Wipe the plastic wiper blade with a lint-free cloth.
c. Replace the maintenance kit.
d. Close the door.
4. If the problem continues, follow the steps for Random Light Stripes.